Industries
Get Assistant works for appointment- and service-based businesses of almost any kind. A plumber's 9pm call and a law firm's 9pm call need different questions — these guides show the calls that come in, what gets captured, and what it will not do.
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Calls arrive mid-job, after hours and during storms. Nobody is at the desk.
Plumbers
Leak calls get answered while your technicians are still under a sink, with the service address, shutoff status and job request waiting in your dashboard.
Read the guideElectricians
Panel faults, dead circuits and estimate requests get answered in the moment, with the site address and what lost power already on the record.
Read the guideHVAC
Heat-wave and cold-snap call spikes get answered without temporary phone staff, with equipment details and symptoms captured before anyone calls back.
Read the guideRoofing
Storm-day call surges are answered in parallel, with the property, what the caller can see from the ground and whether water is already inside.
Read the guideAuto repair
Calls keep getting answered while your team is under a hood, with the vehicle, the symptom and the drop-off the customer wants on the record.
Read the guideConstruction
Bid requests and subcontractor calls get logged while your crew is on a ladder, so nothing about a job depends on who happened to hear the phone ring.
Read the guideLandscaping
Spring cleanup surges and storm-cleanup calls get answered while crews are behind mowers with ear protection on, and every request lands in your dashboard with a property address.
Read the guidePest control
Roach, rodent and termite calls get answered around the clock, with the pest type, severity and property details captured before your technician ever calls back.
Read the guideQuotes, recurring visits and move dates — every one of them time-sensitive.
Cleaning services
Recurring clients, one-time deep cleans and move-out requests all get answered and logged, with access notes captured before your crew leaves for the first stop.
Read the guideMoving & storage
Quote calls, in-home survey requests and peak end-of-month volume all get answered, with origin, destination and inventory size captured for your sales team to follow up.
Read the guideTransportation & logistics
Broker calls, driver check-ins and pickup or delivery questions get answered around the clock across time zones, with load references and dock details captured for dispatch.
Read the guideFront desk is with a patient. The phone keeps ringing anyway.
Dental practices
New-patient calls get answered during procedures and after closing, with insurance questions and appointment requests logged for your front desk to confirm.
Read the guideMed spas
High-intent treatment inquiries get answered while your providers are with clients, and turn into consultation requests for your coordinator to confirm.
Read the guideVeterinary
Front-desk calls are answered while your team is in a consult room, with the pet, the owner and the appointment request logged — and no clinical advice given.
Read the guideEvery chair, mat and studio floor is full while the line rings out.
Salons & barbers
Every chair stays full and the phone still gets answered, with each appointment request captured as a stylist and service detail for the front desk to sort out later.
Read the guideFitness & studios
Membership and class questions get answered while your coach is mid-class, with tour requests and intro inquiries logged for your front desk.
Read the guideEvents & catering
Event inquiries get answered on a weekend while your team is on-site working a wedding, with date, headcount and service style captured for follow-up.
Read the guideEvery missed call is a matter, a showing or a tenant issue left unlogged.
Law firms
Prospective client calls get answered outside court hours with the matter type, jurisdiction and opposing party captured for your conflict check.
Read the guideReal estate
Sign and listing calls are answered while your agents are showing, with the property, the caller's timeline and financing status captured before the lead cools.
Read the guideProperty managers
Tenant maintenance calls, leasing inquiries and vendor questions are answered and separated, each with the unit and the issue on the record.
Read the guideAccounting & bookkeeping
Tax-season call volume gets answered without pulling a preparer off a return, with entity type and reason for calling logged before anyone calls back.
Read the guideInsurance agencies
Quote requests and policy service calls get answered around the clock, with the line of business and reason for calling logged before an agent calls back.
Read the guideEducation & tutoring
Parent calls after school get answered while every tutor is with a student, with grade level, subject and scheduling requests captured for the front desk.
Read the guideMarketing & design agencies
Referral calls and RFP requests get answered while your team is heads-down in a workshop, with scope notes waiting in your dashboard.
Read the guideIT & managed services
End-user calls and outage reports get captured with the site, user count and what changed, even when your engineers are already on another ticket.
Read the guideEveryone else
The guides above are the ones we've written up. Any business with repeat inbound calls — questions, messages and appointment requests — can use Get Assistant. You configure the knowledge and the questions; the calls get answered the same way.
The same in every industry
Calls are answered 24/7, including several at once, using the greeting and business knowledge you configure. No hold queue, no voicemail beep.
The caller's name, number and reason are taken and read back, along with the details that matter in your trade — and an appointment request when they ask for one.
Each call becomes a record with a summary in your dashboard, and a configured email goes to whoever needs to act. Your team decides what happens next.
It does not dispatch anyone, confirm a booking or write to another system. Appointment requests stay requests until your team confirms them. On every plan, when you've set up call transfer, it can ask the caller and then attempt a warm transfer to a number you verified; if nobody answers it takes a message instead. More in the FAQs.