Get Assistant

For dental practices

The new patient calls while your front desk is with someone else

A first-time caller comparing three practices rarely leaves a voicemail. Get Assistant answers when your desk is busy or closed, captures who is calling and what they need, and logs an appointment request for your team to confirm — without ever offering clinical advice.

  • Answers when the desk is busy
  • Non-clinical by design
  • Appointment requests logged
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Why it matters

What the phone costs dental practices

The highest-value call arrives at the worst moment

New-patient inquiries come in while the desk is checking someone out. Those callers are shopping, and they move on quickly.

Lunch, evenings and Fridays are quiet by design

The practice closes; the demand does not. Calls in those windows are answered and logged rather than left to a machine.

The front desk is answering the same questions

Hours, location, parking, which plans you accept, whether you see children. Configure the answers once and they are given consistently.

Common calls

The calls it handles

Each is answered from the business knowledge you configure and lands as a call record, with a message or an appointment request alongside it.

New patient inquiries
Name, callback number, what they are looking for, how they heard about the practice, and the times that suit them.
Existing patient requests
Reschedules, questions about a recent visit and account queries, taken as messages for the front desk.
Dental pain and urgent requests
The caller's description is recorded and flagged for prompt review. No clinical guidance is given, and severe symptoms are directed to urgent care or 911.
Insurance and payment questions
Answered only from the plan list and payment language you configure; anything outside it becomes a message.
Treatment and cosmetic inquiries
Interest in whitening, implants or orthodontics captured as a consultation request with the caller's availability.

A realistic call

How a call actually goes

Tuesday, 12:40pm. The desk is at lunch. A new patient calls.

  1. ReceptionistThanks for calling. How can I help today?
  2. CallerHi — I'm new to the area and looking for a dentist. Do you take Delta Dental?
  3. ReceptionistWe do. Would you like me to take your details and have the office call you back to set something up?
  4. CallerYes please. It's Maria Alvarez.
  5. ReceptionistThank you, Maria. Is this the best number to reach you on?
  6. CallerYes. Mornings are easiest for me, later in the week.
  7. ReceptionistI've logged a new patient appointment request for a morning later this week. Is there anything else I should add?
  8. CallerNo, that's great.
  9. ReceptionistWonderful — the office will call you to confirm. Have a good afternoon.

What gets captured

What ends up in your dashboard

  • Caller name and callback number
  • New patient or existing patient
  • Reason for the call in the caller's own words
  • Insurance plan mentioned, recorded as stated and never verified
  • Preferred days and times, logged as an appointment request
  • How the caller heard about the practice

How it works

Evenings, weekends and overflow

Calls after closing and over the weekend are answered rather than sent to voicemail, and each one arrives Monday as a record with a callback number and a reason. Urgent-sounding calls are flagged in the record so your team can triage them first, and your greeting can direct genuine emergencies to urgent care or 911.

Two ways to forward

Forward every call, or use conditional forwarding from your carrier so only unanswered and after-hours calls reach your Get Assistant number.

Setup and forwarding FAQs

Limitations

What it will not do

These limits are deliberate, and they are the same on every call.

  • It gives no clinical advice, and never assesses or triages symptoms.
  • It does not confirm appointments, cancel them, or write to any scheduling system. Requests are logged for your desk.
  • It does not verify insurance eligibility or benefits — plans are recorded as the caller states them.
  • It does not verify a caller's identity. On every plan, if you've set up call transfer, your receptionist can ask the caller and then attempt a warm transfer to your front desk during the hours you choose. If nobody picks up, it takes a message and a callback number instead.
  • It is not an emergency service. Severe swelling, bleeding or trauma are directed to urgent care or 911.

Callers may mention health details unprompted. Get Assistant is not offered as a HIPAA-compliant or certified service, so do not use it as a channel for protected health information, and keep dashboard access limited to staff who need it. Privacy Policy and Terms.

FAQs

Dental practices questions

Setup, billing and security are covered in the general FAQs.

Will it give advice about a patient's symptoms?
No. It records what the caller describes and flags urgency for your team. It never assesses symptoms or suggests treatment.
Can it book into our practice management system?
No. There is no scheduling integration. It logs an appointment request with the caller's preferred window, and your front desk confirms it.
Can it answer insurance questions?
It answers from the plan list and payment language you configure. Anything beyond that becomes a message for your team rather than a guess.
Is it HIPAA compliant?
No, and we do not claim to be. Treat the call record as general business contact information, not as a place to collect protected health information.

Answer the new-patient call you are currently missing

Add your hours, plans and call-handling rules, and let the calls your desk cannot reach be answered and logged.

Download on theApp Store

For iPhone · Set up your business line in minutes