Can it check whether a stylist has an opening?

It does not see your booking calendar. It captures which stylist the caller wants and their preferred days, and logs it as a request for your desk to schedule.

Does it know our cancellation policy?

If you configure it. Your cancellation window, no-show fee and rebooking rules become part of the business knowledge the receptionist answers from.

Can it quote a price for color correction?

Only what you configure as a starting range. Color correction pricing varies too much to guess, so open-ended pricing questions are logged as a message for your desk.

What if a caller asks for a specific stylist by name and wants to talk to them directly?

On every plan, if you've set up call transfer, your receptionist can ask the caller and then attempt a warm transfer to that stylist or the front desk during the hours you choose. If nobody picks up, it takes a message and a callback number instead. Otherwise the caller's name, number and request are taken as a message.

Get Assistant

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For salons and barbershops

The phone rings while your hands are full of foils

Get Assistant picks up when every chair is booked and nobody can reach the desk, asks which stylist and what service the caller wants, and logs the request so your front desk can slot it in between clients.

Answers while chairs are full
Captures stylist requests
Service type noted

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Why it matters

What the phone costs salons and barbershops

A ringing phone nobody can reach

Wet hands, a blow dryer running, a client mid-color — the front desk is often the only free set of hands, and it is rarely free. Calls go to voicemail and stay there.

Color correction sounds like a trim on the phone

A ten-second description does not tell you whether someone needs forty-five minutes or three and a half hours. Captured details give your desk the real picture before they call back.

New-client questions eat into styling time

Pricing, parking, which stylist takes walk-ins — the same handful of questions, over and over, pulled straight from your configured answers instead of a stylist's break.

Common calls

The calls it handles

Each is answered from the business knowledge you configure and lands as a call record, with a message or an appointment request alongside it.

Requests for a specific stylist: The caller names a stylist by name; the request is logged against that name so the desk can check availability.
New service inquiries: Balayage, keratin treatment, a fade — the service is captured along with whether it is a first visit, since consultations often need more time.
New-client consultations: First-time callers asking what a color correction involves are logged as a consultation request with what they described.
Cancellations and no-show policy questions: Existing appointment details are taken as a message, and your configured cancellation window is repeated back if the caller asks.
Product and pricing questions: Answered from the price list and product lines you configure, not guessed at.
Walk-in availability: Whether a stylist is taking walk-ins today is answered from what your desk has set, or taken as a message.

A realistic call

How a call actually goes

Saturday, 11:15am. Every chair is booked and a caller wants a specific stylist.

ReceptionistThanks for calling, how can I help?
CallerIs Marisol available for a balayage this week?
ReceptionistI can log that request for Marisol. Have you seen her before for color?
CallerNo, this would be my first time with her.
ReceptionistGot it — first-time color visits usually run longer, so I'll note that too. What days work for you?
CallerThursday or Friday afternoon, ideally.
ReceptionistI've logged that for the team to review and call you back on this number. Is there anything else I should add?
CallerCan you tell me roughly what balayage costs?
ReceptionistBalayage starts at one hundred eighty dollars, with the final price set at consultation.
CallerPerfect, that's everything.

What gets captured

What ends up in your dashboard

Caller name and callback number
Requested stylist or barber, when named
Service requested and whether it is a first visit for that service
Preferred days or times, logged as a request
Existing appointment details, for reschedule or cancellation messages
Product or pricing question that fell outside your configured answers

How it works

Evenings, weekends and overflow

Salon calls spike on weekends and evenings, exactly when the desk is busiest checking clients in and out. Forward overflow calls so Get Assistant answers when the desk cannot, or route every after-hours call there. Callers still get the stylist and service question answered, and your desk opens the next shift with requests already sorted by name.

Two ways to forward

Forward every call, or use conditional forwarding from your carrier so only unanswered and after-hours calls reach your Get Assistant number.

Setup and forwarding FAQs

Limitations

What it will not do

These limits are deliberate, and they are the same on every call.

It does not book or confirm a specific appointment slot — every stylist request stays a request until your desk fits it into the column.
On every plan, if you've set up call transfer, your receptionist can ask the caller and then attempt a warm transfer to the front desk during the hours you choose. If nobody picks up, it takes a message and a callback number instead.
It does not quote prices beyond what you configure, and it never estimates timing for a service it has not been told about.
It does not process payment or take a card number over the phone.
It is not equipped for a medical emergency at the chair — a burn, an allergic reaction, or anything urgent should go straight to 911 and your on-site staff.

Call records include client names, requested stylists and service history mentioned on the call, so keep dashboard access limited to staff who need it. Calls are recorded and transcribed by default, per your state's disclosure requirements. Privacy Policy and Terms.

FAQs

Salons and barbershops questions

Setup, billing and security are covered in the general FAQs.

Stop letting the chair-side phone go to voicemail

Load your stylists, services and pricing once, then let Saturday's calls come in as sorted requests instead of missed rings.