Get Assistant

For roofing companies

One hailstorm, then three days of ringing

A single night of wind or hail turns a quiet week into hundreds of calls. Get Assistant answers them in parallel, notes the address, the roof, what the caller can see from the ground and whether water is already inside, then logs each inspection or estimate request.

  • Handles storm-day surges
  • Notes visible damage
  • Inspection requests logged
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Why it matters

What the phone costs roofing companies

Storm work goes to whoever picks up

A homeowner with a wet ceiling calls three roofers in an afternoon, and canvassers are already knocking. Being reachable is most of the job.

The surge lasts days; the staffing cannot

Nobody hires a front desk for a hailstorm. Calls are answered at the same time rather than queued, so the fourth caller hears a voice too.

Claim calls need different notes

Carrier, claim number, adjuster and date of loss decide how the job runs. Those fields are asked for while the homeowner is still on the line.

Common calls

The calls it handles

Each is answered from the business knowledge you configure and lands as a call record, with a message or an appointment request alongside it.

Active leak after a storm
Where water is showing inside, whether anything is sagging, and a reminder to keep clear of it.
Visible storm or hail damage
Missing shingles, lifted flashing or debris the caller can see from the ground, plus the date of the storm.
Insurance claim inspections
Carrier, claim number if one exists, adjuster contact and date of loss, captured as an inspection request.
Replacement and re-roof estimates
Roof age, material, number of stories and square footage when the caller knows it, logged as an estimate request.
Gutter, skylight and flashing repairs
The specific component, the symptom, and how long it has been going on before the call.
Warranty and prior-work follow-ups
Whatever job reference the homeowner has, taken as a message for your office to pick up once.

A realistic call

How a call actually goes

The morning after hail. 7:05am, a wet patch spreading on a ceiling.

  1. ReceptionistGood morning, thanks for calling. How can I help?
  2. CallerWe had hail overnight and there's a wet patch spreading on my bedroom ceiling.
  3. ReceptionistSorry to hear that. Is the ceiling sagging at all, or holding?
  4. CallerHolding, I think. It's about the size of a dinner plate.
  5. ReceptionistThank you — please keep everyone clear of it just in case. Can I take the property address and ZIP code?
  6. Caller22 Coleridge Drive, Tulsa, 74133.
  7. ReceptionistHave you opened a claim with your insurer yet?
  8. CallerNot yet — I wanted a roofer to look first.
  9. ReceptionistUnderstood. I've logged that for the team to review and call you back this morning.

What gets captured

What ends up in your dashboard

  • Caller name and the number to reach them on
  • Property address with ZIP code, and how many stories
  • What they can see from the ground, and whether water is inside
  • The date of the storm, or when the damage was first noticed
  • Insurance carrier, claim number and adjuster details when a claim exists
  • Roof material and approximate age when the caller knows them
  • The inspection window they asked for, logged as a request

How it works

Evenings, weekends and overflow

Storm calls arrive at dawn and after dark, and the roofers who answer are the ones who get on the ladder. Forward your line all the time, or only when your office cannot pick up. Homeowners get a calm conversation and a logged inspection request instead of a voicemail beep, and your crew leads open the dashboard to a list already sorted by whether water is coming in.

Two ways to forward

Forward every call, or use conditional forwarding from your carrier so only unanswered and after-hours calls reach your Get Assistant number.

Setup and forwarding FAQs

Limitations

What it will not do

These limits are deliberate, and they are the same on every call.

  • It does not send a crew or promise a tarp before someone on your team has read the request.
  • On every plan, if you've set up call transfer, your receptionist can ask the caller and then attempt a warm transfer to your project manager during the hours you choose. If nobody picks up, it takes a message and a callback number instead.
  • It does not assess damage, estimate a claim value, or advise on insurance coverage.
  • Inspections and estimates are logged as requests and stay requests until your office confirms a time.
  • It is not an emergency service. A collapsing ceiling, downed power lines or anyone in danger belongs with 911.

Records include home addresses, claim numbers and adjuster details, which are worth protecting — keep dashboard access limited. Calls are recorded and transcribed by default, and your greeting should carry whatever disclosure your state requires. Privacy Policy and Terms.

FAQs

Roofing companies questions

Setup, billing and security are covered in the general FAQs.

Can it cope with a hailstorm surge?
Calls are answered at the same time rather than placed in a hold queue, so a homeowner at 7am is not competing with the four people who dialed a second earlier.
Will it handle insurance questions?
It captures carrier, claim number, adjuster and date of loss so your estimator starts informed. It does not interpret a policy or discuss what is covered.
Can it set the inspection date?
It logs the window the homeowner asked for. Your office confirms the slot, so nothing lands on the schedule without a person seeing it.
Does it know which roofs we work on?
If you configure it. Materials, service radius, warranty terms and the work you turn down are all part of your business knowledge.

Answer the whole storm, not just the first hour

Set your radius, roof types and after-hours rules once, then let surge calls land as sorted inspection requests.

Download on theApp Store

For iPhone · Set up your business line in minutes