Get Assistant

For electrical contractors

Your hands are on a live panel when the phone rings

Get Assistant answers your line 24/7, asks whether one room or the whole building is dark, notes any burning smell or repeated breaker trips, takes the site address, and logs the job request — so you read it once you are off the ladder rather than while balancing on it.

  • Answers calls 24/7
  • Notes what lost power
  • Site address on every record
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For iPhone · Set up your business line in minutes

Why it matters

What the phone costs electricians

Half your callers are standing in the dark

A tripped panel at 8pm is a now problem. If the line rings out, the next electrician in the search results picks up instead.

Quotes and hazards start the same way

A remodel rewire and a scorched outlet both open with hello. Each record notes what the caller actually described, so estimate work never buries a safety report.

Details vanish between the ladder and the van

Circuit descriptions, breaker labels and gate codes rarely survive a note scribbled on a job sheet. Captured fields keep them.

Common calls

The calls it handles

Each is answered from the business knowledge you configure and lands as a call record, with a message or an appointment request alongside it.

Total or partial power loss
Whether the whole building, one circuit or a single outlet is dead, and whether the neighbors are affected too.
Breakers tripping repeatedly
What was running at the time, and how many times it has happened today — the questions you would ask anyway.
Burning smell, sparking or scorch marks
Logged as a safety report. The caller is told to stop using that circuit, and to call 911 if there is smoke or fire.
Panel upgrade and rewire estimates
Panel age, service size when the caller knows it, and the scope they have in mind, kept separate from fault work.
EV charger and generator installs
Vehicle or generator model, where it needs to sit, and whether anyone has looked at the panel yet.
Inspection and code-correction work
Which authority raised the item and the deadline attached to it, taken as a message with the reference.

A realistic call

How a call actually goes

Tuesday, 8:20pm. Half a house is dark after a bang.

  1. ReceptionistThanks for calling. What's happening with your power?
  2. CallerThere was a bang and now the whole downstairs is dead.
  3. ReceptionistUnderstood. Is there any smoke, a burning smell, or anything hot to touch?
  4. CallerNo smell, nothing hot. The breaker won't stay up.
  5. ReceptionistThank you — please leave that breaker off for now. Can I take the address with the ZIP code?
  6. Caller9 Marsden Way, Denver, 80211.
  7. ReceptionistGot it. I've logged that for the team to review and call you back on this number. Is there anything else I should add?
  8. CallerOnly that we have a newborn in the house.
  9. ReceptionistNoted on the record. Someone will be in touch shortly.

What gets captured

What ends up in your dashboard

  • Caller name and the best number to call back on
  • Site address with ZIP code, and whether it is a home or a commercial unit
  • What has lost power — the building, one circuit, or a single outlet
  • Any burning smell, sparking, scorch marks or heat, in the caller's words
  • Breaker or panel details the caller can read out
  • Access notes: parking, gate codes, and where the panel sits
  • The visit window they asked for, logged as a request

How it works

Evenings, weekends and overflow

Electrical faults keep no office hours, and neither do the people reporting them. Forward your line permanently, or forward only the calls your office does not pick up. Evening callers get a real conversation, a safety reminder where the situation warrants one, and a logged job request — so your morning starts with a short sorted list instead of a voicemail box you replay one message at a time.

Two ways to forward

Forward every call, or use conditional forwarding from your carrier so only unanswered and after-hours calls reach your Get Assistant number.

Setup and forwarding FAQs

Limitations

What it will not do

These limits are deliberate, and they are the same on every call.

  • It does not dispatch anyone. Someone on your team reads the request and decides who goes.
  • On every plan, if you've set up call transfer, your receptionist can ask the caller and then attempt a warm transfer to your on-call electrician during the hours you choose. If nobody picks up, it takes a message and a callback number instead.
  • It does not troubleshoot wiring, and it will not talk a caller through resetting anything beyond leaving a tripped breaker off.
  • Visits are logged as requests and stay requests until your office confirms a time.
  • It is not an emergency service. Smoke, fire, downed lines or a shock injury belong with 911 or the utility, and your greeting should say so.

Call records hold site addresses, panel locations and access notes, so keep dashboard access to the people who need it. Calls are recorded and transcribed by default, and any disclosure your state requires belongs in your greeting. Privacy Policy and Terms.

FAQs

Electricians questions

Setup, billing and security are covered in the general FAQs.

Can it tell a hazard from a quote request?
It records what the caller describes, and a scorched outlet reads very differently from a rewire estimate. Who goes out, and how fast, stays a decision for your team.
Will it talk someone through resetting a breaker?
No. It asks whether the breaker holds and records the answer. If a caller reports smoke, heat or a burning smell it tells them to stop using that circuit and to call 911 where safety requires it.
Can it put the visit on my schedule?
It logs an appointment request with the address, the fault and the window the caller asked for. It stays a request until someone on your side confirms it.
Does it know my coverage area and minimum charge?
If you configure them. Coverage, hours, minimum charge and the work you take on are part of your business knowledge, and answers come from that rather than guesswork.

Answer the 8pm panel call without leaving the ladder

Set up your coverage area, rates and call-handling rules in about fifteen minutes, then let the next fault call arrive as a record.

Download on theApp Store

For iPhone · Set up your business line in minutes