Get Assistant

For auto repair shops

Nobody in the bay can stop to answer the phone

Between a car on the lift and a customer at the counter, the third caller hears ringing. Get Assistant answers instead — taking the year, make and model, what the car is doing, and the drop-off the customer wants, then logging it for your service writer.

  • Answers while the bay is busy
  • Year, make and model captured
  • Drop-off requests logged
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Why it matters

What the phone costs auto repair shops

The counter and the phone want the same person

A service writer cannot check a customer in and hold three lines. The calls that ring out are the ones that book down the street.

Status calls eat the morning

“Is my car ready?” lands eleven times before noon. Taken as messages with the vehicle attached, they clear in one batch instead of interrupting the counter.

Vague symptoms make bad estimates

“It's making a noise” is not a work order. What it sounds like, when it happens and at what speed get asked while the driver still remembers.

Common calls

The calls it handles

Each is answered from the business knowledge you configure and lands as a call record, with a message or an appointment request alongside it.

Repair calls with a symptom
What the car is doing, when it started, whether a warning light is on, and whether it is still drivable.
Estimates and quotes
Year, make, model, mileage and the work the customer thinks they need, logged as a quote request.
Routine service and inspections
Oil, brakes, tires or a state inspection, captured as an appointment request with the day they hoped for.
Vehicle status checks
Taken as a message with the customer, the vehicle and any ticket number they can read out.
No-start and towing situations
Where the vehicle is, whether it is blocking traffic, and whether a tow is already arranged.
Parts, warranty and billing questions
Logged with enough detail that your office can settle it in one callback.

A realistic call

How a call actually goes

Thursday, 4:50pm. A grinding noise under braking.

  1. ReceptionistThanks for calling. What's the car doing?
  2. CallerThere's a grinding noise when I brake. Started yesterday.
  3. ReceptionistThanks. Can I take the year, make and model?
  4. CallerIt's a 2017 Honda CR-V, around 96,000 miles.
  5. ReceptionistGot it. Does the noise happen every time you brake, or only sometimes?
  6. CallerEvery time now, and it's rougher at low speed.
  7. ReceptionistUnderstood. When would you like to bring it in?
  8. CallerTomorrow morning if you can take it.
  9. ReceptionistI've logged a drop-off request for tomorrow morning, and the team will confirm the time.

What gets captured

What ends up in your dashboard

  • Customer name and the number to call them back on
  • Year, make, model and mileage
  • The symptom in the customer's words, and when it started
  • Whether a warning light is on, and whether the car is drivable
  • Any ticket or invoice number for status and warranty calls
  • The drop-off day and time they asked for, logged as a request

How it works

Evenings, weekends and overflow

Plenty of the calls a shop misses arrive once the bay doors close, when people finally have a moment to deal with the car. Forward your line overnight and at weekends, or only when the counter cannot pick up. Callers get a real conversation and a logged drop-off request, and your service writer opens the morning with vehicles and symptoms rather than a voicemail box.

Two ways to forward

Forward every call, or use conditional forwarding from your carrier so only unanswered and after-hours calls reach your Get Assistant number.

Setup and forwarding FAQs

Limitations

What it will not do

These limits are deliberate, and they are the same on every call.

  • It does not diagnose a fault, and it does not price a repair unless you configure the pricing language yourself.
  • It does not put a car on the schedule. Drop-off requests wait for your service writer to confirm.
  • On every plan, if you've set up call transfer, your receptionist can ask the caller and then attempt a warm transfer to the shop floor during the hours you choose. If nobody picks up, it takes a message and a callback number instead.
  • It does not arrange towing or roadside assistance, and it never takes card details.
  • It is not an emergency line. A crash, a fire or a vehicle stranded in traffic belongs with 911 or a roadside service.

Records hold customer contact details, vehicle information and whatever service history the caller volunteers, so limit dashboard access to the people who need it. Calls are recorded and transcribed by default, and your greeting should carry any disclosure your state requires. Privacy Policy and Terms.

FAQs

Auto repair shops questions

Setup, billing and security are covered in the general FAQs.

Can it give a price over the phone?
Only where you have configured the wording. Otherwise it captures the vehicle and the work requested and logs a quote request for your writer to price properly.
Will it put the car on the schedule?
It records the day and time the customer asked for. Your team confirms the slot, so the schedule never fills with times nobody agreed to.
How does it handle “is my car ready?”
As a message with the customer, the vehicle and any ticket number, so one round of callbacks clears several of them at once.
Does it know which makes we service?
If you configure it. The makes you work on, your hours, loaner policy and the jobs you refer out are all part of your business knowledge.

Keep the phone answered while the bay stays busy

Add your hours, services and drop-off rules in about fifteen minutes, then let the next call arrive as a work-ready record.

Download on theApp Store

For iPhone · Set up your business line in minutes