Get Assistant

For veterinary practices

The front desk is in the back with a nervous dog

Consults, check-outs and the phone all want the same two people. Get Assistant answers the line 24/7, takes the owner and pet details, and logs appointment and refill requests for your team to confirm — staying strictly administrative, never advising on an animal's condition.

  • Answers calls 24/7
  • Strictly non-clinical
  • Requests logged for review
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Why it matters

What the phone costs veterinary clinics

Every ring pulls someone out of a room

A practice loses its rhythm when the desk keeps stopping mid-checkout. Calls answered elsewhere let the room keep running.

Owners call once the clinic has closed

People notice something is off with a pet in the evening. A line that only rings sends them to whichever clinic is listed next.

Refills and records pile up as callbacks

Repeat prescriptions, vaccination dates and record requests are message-shaped work. Captured cleanly, your team clears them in one pass.

Common calls

The calls it handles

Each is answered from the business knowledge you configure and lands as a call record, with a message or an appointment request alongside it.

Appointment requests
Pet name, species, the reason in the owner's words and the day they hoped for, logged for your team to confirm.
New client inquiries
Species, location and what they are looking for, plus your registration requirements when you have configured them.
Prescription refill requests
Pet, medication as the owner reads it out, and when it was last dispensed, taken as a message for a veterinarian to approve.
Routine care and vaccination questions
Answered from the practice information you configure, or logged for a nurse to call back.
Records, referrals and billing
Captured with the reference so someone on your team can pick it up once.
Worried callers outside opening hours
Directed to your out-of-hours provider or a local emergency veterinary hospital, with the call logged for the morning.

A realistic call

How a call actually goes

Wednesday, 6:40pm. An owner calls about a limping cat.

  1. ReceptionistThanks for calling. How can I help this evening?
  2. CallerMy cat is limping on her back leg — should I be worried?
  3. ReceptionistI'm not able to give advice about her condition, I'm sorry. If you're worried tonight, please contact an emergency veterinary hospital.
  4. CallerI think it can wait until tomorrow. Can I get her seen?
  5. ReceptionistOf course. Can I take your name and the number to call you back on?
  6. CallerDana Whitfield, 555 0148.
  7. ReceptionistThank you. And her name and age?
  8. CallerWillow, and she's nine.
  9. ReceptionistGot it. I've logged an appointment request for Willow, and the practice will confirm a time.

What gets captured

What ends up in your dashboard

  • Owner name and the best number to call back on
  • Pet name, species and breed, plus age when the owner gives it
  • The reason for the call in the owner's own words
  • Whether they are an existing client of the practice
  • Medication name and last dispensed date on refill requests
  • The day and time they asked for, logged as an appointment request

How it works

Evenings, weekends and overflow

Evening calls about a pet are anxious calls, and a ringing line makes them worse. Forward your number outside opening hours, or only when the desk cannot pick up. Owners hear a calm voice, get a clear pointer to your out-of-hours provider or a local emergency veterinary hospital when they are worried tonight, and everything that can wait until morning arrives as a logged request.

Two ways to forward

Forward every call, or use conditional forwarding from your carrier so only unanswered and after-hours calls reach your Get Assistant number.

Setup and forwarding FAQs

Limitations

What it will not do

These limits are deliberate, and they are the same on every call.

  • It never gives clinical advice, an opinion on symptoms, or guidance on medication doses.
  • It does not triage. Worried callers are pointed to your out-of-hours provider or an emergency veterinary hospital, and the call is logged.
  • It does not confirm appointments or approve a refill; both are logged as requests for your team.
  • On every plan, if you've set up call transfer, your receptionist can ask the caller and then attempt a warm transfer to a veterinarian or nurse during the hours you choose. If nobody picks up, it takes a message and a callback number instead.
  • It does not read clinical notes back over the phone or discuss another client's pet.

Records hold owner contact details and the reason for the call in their own words, so keep dashboard access to practice staff. Calls are recorded and transcribed by default, and your greeting should include whatever disclosure your state requires. Privacy Policy and Terms.

FAQs

Veterinary clinics questions

Setup, billing and security are covered in the general FAQs.

Will it tell an owner what to do about symptoms?
No. It says plainly that it cannot advise on a pet's condition, points worried owners to an emergency veterinary hospital or your out-of-hours provider, and logs the call for your team.
Can it enter appointments into our practice software?
No. It logs an appointment request with the pet, the reason and the preferred day, and your team enters and confirms it.
How does it handle repeat prescriptions?
It takes the pet, the medication as the owner reads it out, and when it was last dispensed, then logs a refill request. Approval stays with a veterinarian.
Can it answer questions about our services and fees?
It answers from the practice knowledge you configure — hours, registration, consult fees, parking. Anything you have not configured is taken as a message.

Let the consult room keep running

Configure your hours, services and out-of-hours provider, then let evening calls arrive as clear, non-clinical records.

Download on theApp Store

For iPhone · Set up your business line in minutes